Overview
Arkante maintains a complete record of all billing transactions associated with your account. You can access your billing history at any time to review past charges, download invoices for accounting or tax purposes, and verify payment details.
All billing records are retained for the duration of your account and after account closure in accordance with applicable financial regulations.
Accessing Your Billing History
To view your billing history:
- Sign in to your Arkante account at auth.arkante.com. You will be redirected to your portal at my.arkante.com.
- Click Settings in the sidebar, then select the Billing tab.
- Scroll down to the Billing History section.
Each entry in the billing history includes the following information:
- Plan name: The product or plan associated with the charge.
- Invoice number: A unique identifier for the transaction.
- Date: The date the invoice was created.
- Amount: The amount charged, including applicable taxes.
- Status: The current state of the invoice (Paid, Pending, Draft, Void, or Failed).
If you have no transactions yet, the section displays “No invoices yet.”
Downloading Invoices
Arkante generates a formal invoice for every completed payment. To download an invoice:
- Locate the invoice in the Billing History section.
- Click the download icon next to the relevant entry.
- The invoice will open as a PDF document in a new tab.
Invoices include all legally required information, including:
- Arkante’s registered company name and address
- Your account holder name and billing address
- A unique invoice number and date of issuance
- Itemized breakdown of charges
- Applicable tax information (VAT or equivalent)
- Total amount charged and payment method used
Understanding Billing Statuses
Each invoice in your billing history is assigned one of the following statuses:
- Paid: The payment has been successfully processed and funds have been received.
- Pending: The payment is being processed. This typically resolves within one to three business days. Some payment methods may take longer depending on the provider.
- Draft: The invoice has been created but has not yet been finalized or sent for payment.
- Void: The invoice has been cancelled and no payment was collected.
- Failed: The payment could not be processed. Common reasons include insufficient funds, an expired card, or a bank-side decline. You may update your payment method and retry the purchase to resolve the issue.
Frequently Asked Questions
How far back does my billing history go? Your billing history includes all invoices from the date your account was created. Records are available for the lifetime of your account.
Can I receive invoices automatically by email? Yes. Invoices are sent to your registered email address after each successful payment.
What should I do if a charge appears that I do not recognize? Review the invoice description and date carefully. If you believe a charge is unauthorized or incorrect, contact our support team immediately at [email protected] with the invoice number.
Are billing records available after account closure? Yes. In compliance with applicable financial regulations, billing records are retained and accessible after account closure. To request access to archived records, contact our support team.