Overview
Arkante maintains a complete record of all billing transactions associated with your account. You can access your billing history at any time to review past charges, download invoices for accounting or tax purposes, and verify payment details.
All billing records are retained for the duration of your account and after account closure in accordance with applicable financial regulations.
Accessing Your Billing History
To view your billing history:
- Sign in to your Arkante account at auth.arkante.com. You will be redirected to your portal at my.arkante.com.
- Navigate to Settings > Billing > Billing History.
- You will see a chronological list of all transactions, with the most recent displayed first.
Each entry in the billing history includes the following information:
- Date: The date the transaction was processed.
- Description: A summary of the charge (e.g., “Arkante Academy — Lifetime Access”).
- Amount: The amount charged, including applicable taxes.
- Payment method: The last four digits of the card or bank account used.
- Status: The current state of the transaction (Completed, Pending, Failed, or Refunded).
Filtering and Searching Transactions
You can narrow your results using the available filter options:
- Date range: Select a start and end date to view transactions within a specific period.
- Transaction type: Filter by purchases, refunds, or credits.
- Status: Display only completed, pending, or failed transactions.
- Payment method: View transactions associated with a specific card or bank account.
Use the search bar to locate a particular transaction by its description or reference number.
Downloading Invoices
Arkante generates a formal invoice for every completed payment. To download an invoice:
- Locate the transaction in your billing history.
- Click the Download Invoice button (represented by a download icon) next to the relevant entry.
- The invoice will be downloaded as a PDF document.
Invoices include all legally required information, including:
- Arkante’s registered company name and address
- Your account holder name and billing address
- A unique invoice number and date of issuance
- Itemized breakdown of charges
- Applicable tax information (VAT or equivalent)
- Total amount charged and payment method used
Understanding Billing Statuses
Each transaction in your billing history is assigned one of the following statuses:
- Completed: The payment has been successfully processed and funds have been received.
- Pending: The payment is being processed. This typically resolves within one to three business days. Bank transfers may take up to five business days.
- Failed: The payment could not be processed. Common reasons include insufficient funds, an expired card, or a bank-side decline. You may update your payment method and retry the purchase to resolve the issue.
- Refunded: A previously completed payment has been fully or partially reversed. The refund amount and date are displayed alongside the original transaction.
Frequently Asked Questions
How far back does my billing history go? Your billing history includes all transactions from the date your account was created. Records are available for the lifetime of your account.
Can I receive invoices automatically by email? Yes. Invoices are sent to your registered email address after each successful payment.
What should I do if a charge appears that I do not recognize? Review the transaction description and date carefully. If you believe a charge is unauthorized or incorrect, contact our support team immediately at [email protected] with the transaction reference number.
Are billing records available after account closure? Yes. In compliance with applicable financial regulations, billing records are retained and accessible after account closure. To request access to archived records, contact our support team.